
Welcome to Apple’s maps
(Credit: Screenshot by Kent German/CNET)
It’s only been a day since iOS 6 went live, but the world has sounded with a Greek chorus of complaints over the new Maps app made by Apple.
In case you don’t already know, iOS 6 makes a big change in your iPhone, iPad and iPod Touch‘s mapping features. It removes the Google Maps app that long you’ve long used and replaces it with Apple’s home-baked mapping service. At first, you may not notice the change since the app’s icon, and much of the interface looks almost the same. Once you try to use it, though, you’ll see differences straight away.
1-2 of 16
Scroll LeftScroll Right
In our initial anecdotal testing for CNET’s iPhone 5 and iOS 6 reviews, we noticed both good and bad points. On the upside, the new turn-by-turn directions were intuitive and pretty reliable, and the 3D flyover feature was lovely. Yet, we also found that search results weren’t quite as robust and transit directions weren’t an option at all.
It was a decent effort for a first pass, but now that Apple Maps are being crowd-tested by millions of new iOS 6 users around the world, problems are becoming more apparent. Put simply: there’s plenty of icing, but the cake ain’t finished baking. So where does that leave existing iOS users who want to upgrade to iOS 6 — and prospective iPhone 5 buyers who will get it by default? In this FAQ, CNET will tell you everything that you need to know.

The 3D maps are amazing.
(Credit: Screenshot by Jason Parker/CNET)
Q: What does the new Maps app add that the old Google app did not?
A:Â Most importantly, turn-by-turn directions. Up until now, you had to reply on paid, third-party apps for that feature, even though Android users had been getting it for years. So that’s a big plus.
For iPhone 4S, iPhone 5, and the new iPad, iOS 6 also adds 3D views and a flyover feature (with the latter it’s like you’re zooming over a city in a low-flying airplane). Both features are more entertaining than useful, but they pack a pretty big wow factor, at least for the first few minutes.
Other little touches include the capability to physically reorient the map with two fingers and see reviews of points of interest.
Q: What does the new Maps app losecompared to the old one?
A: The number one thing is Google’s database. Apple Maps sources its location information from Yelp, which so far is less reliable than Google’s offering. For example, in his iPhone 5 review, CNET’s Scott Stein found that a search for coffee showed him only Starbucks and not a locally owned shop across the street. Also, a search for Mac repair did not turn up a business that has always showed on Google Maps. This issue should get better, but for now it’s not great. Losing Google’s database also means you lose Street View.
Also, you totally lose mass transit directions, which always existed on Google Maps. Though there is a button with a tiny bus icon, it shows only a list of third-party transit apps (so why include the button at all?). If you already own such an app it will appear at the top of the list, and when pressed, kick you out to that app. Otherwise, you’ll be directed to the iTunes App Store to download a title. That’s not really helpful for a few reasons.

With Apple Maps comes turn-by-turn navigation
(Credit: Screenshot by Kent German/CNET)
First off, switching to a third-party app for transit directions takes you out of the mapping feature. That means a lot of switching back and forth between the transit instructions and the map of the surrounding area (Google Maps had it all on one screen). Also, the third-party apps don’t always tell how to get to the transit stop and then on to your final destination. Again, Google Maps told you the whole story.
Granted, only people who take transit will care about this feature. But the point is that Apple has removed a useful feature that you formerly got for free. Some of the third-party options are great, and they may even be better than Google Maps, but you now have to jump through an extra hoop. And more importantly, some of those other apps will cost you.
Q: Can I go back to the old Maps app?
A: Sort of. At this point, a real Google Maps app like you used to have is not available.
But as Matt Elliott explains here, you can point your iPhone’s browser to maps.google.com and get that same mapping information, complete with business listings, directions, public transit data, and even bike routes. What you’re missing is street view and use of the compass to help direct you.
Q: What do I lose with maps.google.com compared to the old Google-powered maps app in iOS 5?
A:Â Since it’s not an actual app, it will be a much different experience than what you had before. The interface is changed, though not negatively so, and the performance will depend on the speed of your connection. Of course, that was also the case with Google’s app, but the browser is a different feature so performance will vary.
You also lose a fair number of features including Siri integration, address book integration, and, as mentioned, Street View.
Q: Are Apple’s turn-by-turn directions accurate?
A:Â In initial testing, they’re reliable. When we put Apple Maps against Google Maps on an Android phone and maps.google.com, we didn’t notice any significant problems. There were some issues — for example, it misplaced us by a few blocks and it wasn’t as accurate in directing us to a destination, but it performed well on the whole. We’re going to keep testing, though, and remember that we tested in San Francisco, in the back yard of Google and Apple and one of the most mapped cities on Earth. Your experience may be different.

Talk about a bumpy landing.
(Credit: theamazingios6maps.tumblr)
Q: Where is Apple getting its actual map data?
A: Apple’s maps come mostly from longtime GPS player TomTom, which also supplies some apps to Google. Some maps lack the detail we had on iOS 5 — see our slideshow and CNET UK’s comparison – but outside of a misplaced museumwe haven’t see many problems in San Francisco. Still, we hope that Apple fills in the gaps soon.
Q: What about the satellite view?
A: Even after one day, we’ve seen an abundance of screenshots showing quirky things like a roller coaster Manhattan Bridge or a pockmarked Toronto airport. These mistakes won’t affect your navigation, and we remember crazy satellite images from Google Maps, but some of the mistakes are pretty hilarious.
Q: Is Apple Maps really as bad as people are saying?
A:Â It depends on what you value. If mass transit directions or Google Street View were must-haves, this may be more of a downgrade. Ditto for contextual local searches.
On the other hand, you now have free turn-by-turn directions, which was never a [free] option on the iPhone before. And the properly 3D-mapped cityscapes are stunning — again, if you live in a location that’s mapped well.
Another big factor: where you’re using it. Some areas have very good 3D, local listings and accuracy. Others, not so much.
Q: Has Apple said anything about this?
A:Â Without admitting to any issues, Apple spokeswoman Trudy Muller told us the feature is still being improved:
Apple Maps in iOS 6: What you need to know (FAQ)